Is the document unavailable in the scheduler?
- The document may not be published, verify that the document status is "Active" under Manage > Documents.
- If the document is published and currently active, the scope of the document may not include the desired location. Open the document and verify the scope in the Settings tab.
Can you proceed through the scheduler with the document, but receive an error after clicking Save?
- There is likely a scope mismatch between the document and users. Verify that there is overlap between these.

Why aren't there any X-axis labels on my reports?

Many of the reports pull data from the "Title" fields in questions and documents, if these are left blank or are not unique the x-axis labels will not be useful.

Why isn't the site selector available?

The site selector is not available on all pages, ensure that the current page supports the site selector.

How do I utilize and view reports on multiple audit types?

Various audit types can be enabled under Admin > System Options > Org Settings. Once enabled they can be selected during document creation.
Reports for each audit type can be displayed on the reports page by selecting it from the category drop-down in the chart filters.

How do I download the EASE app?

The EASE Audits app can be found in the Apple Store for iOS devices and in the Play Store for all Android devices as 'EASE Audits'. The app is free for our users to download and use to conduct audits.

How do I perform offline audits?

You must have a connection to start an audit, however, if the connection is lost once the audit has begun, progress will be saved locally until a connection is reestablished.

Why am I getting errors when I try to import?

Ensure that the import template has not been altered from its base format. Do not remove any columns as this will cause the import to fail. If you have deleted columns, download a fresh template and retry your import.
There may be excess spaces or incorrect casing on some of the required fields, verify that the information conforms with the expected input for questions or users.
There may be duplicate tags in the system, verify that all tags are unique under Manage > Tags.

Can I import existing paper audits into EASE?

Unfortunately, No

How do I set up my organization?

Your Organization is set up in the Admin settings. Here you will be allowed to set up sites, down to the granular levels of workcenters. You are also able to create and add users, layers, shifts, and scopes.

What is the scope? How do I use it?

Click for Scopes Info

Why do I need categories for my groups?

Categories are needed because you are not allowed to place new items solely in a group.

What are document approvers?

Click here for Approvers Info

How do my auditors know they've been assigned an audit?

Auditors will receive an email after they have been scheduled for an audit.

How do my managers know a non-conformance has been reported?

Managers receive an email to alert them of the non-conformance. Once they login to EASE they can complete the non-conformance.

If I delete locations, will I lose my audits?

No. You can delete locations, users, documents, and questions and your historical audits will still be available and show up correctly in reports. We don't completely remove what you deleted; we keep it available for historical reports.

I am an EASE user, why can I not log in to the mobile application?

If your account is set up in gov cloud, you will have to click on "Endpoint" at the bottom of the page (between "Help" and "Terms" and select the "(GOV) EASE Audits" option.

How can I get EASE Audits Mobile application if I am in China?

EASE Audits is available at all the below stores for download
- Tencent MyApp
- Huawei App Market
- Oppo Software Store
- 360 Mobile Assistant
- Baidu Mobile Assistant

What are the minimum system requirements for EASE?

For desktop computers and laptops:
- Computer running Windows, OS X, or Linux
- Keyboard and mouse
- Monitor with a minimum resolution of 1280x768
- Internet connection
- Supported browser
  - Chrome (latest version)
  - Edge (2 most recent major versions)
  - Firefox (last version and extended support release)
  - Safari (latest version)
Mobile devices
- iPhone or iPad running version(Two Latest iOS Versions)
- Android phone running version (Two Latest Android Versions)

EASE Audits should work on any device running a recent version of iOS or Android. However, we understand that there is a wide variety of devices to choose from and some are more capable than others. Here is a list of the devices we test internally.

Pixel 4a
Pixel 4XL
Xiaomi Mi A1
Samsung Note8
OnePlus 7 Pro
iPhone 8 and newer

If you are thinking of purchasing new tablets to share on the shop floor, our customers tell us that the new Samsung Tab A and Lenovo work well.

What languages are available?

English
Spanish
German
Hindi
Mandarin
French
Polish
Portuguese
Hebrew
Romanian
Italian
Serbian
Czech
Korean
Hungarian
Danish
Thai
Vietnamese
Japanese
Dutch
Russian
Arabic
Turkish
Swedish
Slovak
Croatian
Malaysian

*Note: some features are only available on our mobile app currently.